The goal of a patrol unit is to provide a visible deterrent and ensure the safety of the client's property. Guards are expected to remain proactive, not reactive.

• Proactive Monitoring: Do not remain stationary for more than 15 minutes unless assigned to a static post.

• Observation: Look for open gates, broken windows, suspicious loitering, or unauthorized vehicles on client property.

Pedestrian Stops (Field Interviews): When encountering a suspicious person on property, guards should conduct a professional inquiry.

• Greeting: "Good evening, I am [Name] with [Agency]. Are you a resident/employee here?"

• Trespassing: If the subject has no legal reason to be on the property, they must be asked to leave.

• Refusal to Leave: If a subject refuses to leave after being told they are trespassing, notify Law Enforcement immediately. Do not escalate to physical force unless they become violent.

Vehicle Inquiries: Guards may approach vehicles idling on property to determine their business.

• Lighting: Use your amber lighting or a spotlight to illuminate the vehicle for safety.

• Safety: Always approach from the rear and maintain a position behind the "B-pillar" (middle of the car) to avoid being struck if the door opens.

If a guard discovers a crime scene (theft, assault, or homicide), their role changes from "Security" to "Observer."

• Secure the Area: Use your vehicle or police tape (if authorized) to cordoned off the area.

• Do Not Touch: Never move or touch evidence (shell casings, weapons, tools).

• Witness Log: Begin a list of anyone seen leaving or entering the area before Law Enforcement arrives.

• Handover: Upon the arrival of Law Enforcement, provide a brief, factual report and follow all officer instructions.

Every major interaction must be documented. A "Major Interaction" includes:

• Any use of force.

• Any contact with Law Enforcement.

• Any crime discovered on property.

• Any verbal trespass warning issued.

The "S.A.A.L.T." Method for Radio Reporting: When reporting a suspicious person or vehicle, use the following format:

• S - Size (Number of people/type of car).

• A - Activity (What are they doing?).

• A - Arms (Do they have weapons?).

• L - Location (Where exactly are they?).

• T - Time (How long have they been there?).

Personnel assigned to a "Static Post" (Gatehouse, Lobby, or Guard Shack) must:

• Remain at Post: Do not leave the assigned post unless relieved by another guard or authorized by a Supervisor.

• Access Control: Verify IDs or credentials for every individual entering the facility.

• Logbook: Maintain a digital or physical log of all visitors and vehicle entries.